FAQ

futtni™ · Helpful Answers

Frequently Asked Questions

A little guidance for shopping, creating, and keeping your order on track.

Last updated: October 15, 2026

What can I find at futtni™?

Creative Journaling Studio includes planners, tapes, stickers, pens, stamps, notes, tabs, and refill tools. Journal Desk & Display offers storage, portable organizers, photo albums, desk accessories, and bookmarks. Check individual listings for contents and compatibility.

How do I place an order?

Select your products and available options, add them to the cart, and complete checkout. Confirmation is normally emailed after a successful purchase.

How long will delivery take?

Normal processing takes 1–3 business days. Estimated U.S. transit is 5–12 business days after dispatch, separately from processing.

How do shipping charges and tracking work?

Checkout displays shipping charges. Available tracking is emailed after dispatch; allow approximately 48 hours for initial activity.

Can I change or cancel an order?

Contact us within 12 hours where possible. Changes depend on fulfillment progress.

Which payment methods are available?

Checkout shows enabled options. Transactions use USD.

Can I return a product?

Contact support for eligible returns within 30 calendar days of confirmed delivery. Obtain instructions before shipping. Customers normally fund preference returns; no separate restocking fee applies.

When are refunds processed?

Inspection generally takes up to 5 business days. Approved refunds are processed within 5–10 business days after receipt, inspection, and approval, plus provider posting time.

What if my item has a problem?

Report issues promptly, preferably within 7 days; this does not shorten the 30-day window. Confirmed product issues receive an appropriate solution.

How can I reach Customer Care?

Email service@futtni.com with your order number and relevant details, or call +86 184 6626 9988.

Business & Contact Information

futtni™ is owned and operated by Dongguan Kerong Network Technology Co., Ltd.

Brand
futtni™
Company
Dongguan Kerong Network Technology Co., Ltd.
OWNER
Cai Zhengqian
Business Address
Room 604, No. 87 Chang'an Lianfeng Road, Chang'an Town, Dongguan City, Guangdong Province, China
Unified Social Credit Code
91441900MAKC099A8Q
Website
futtni.com
Email
service@futtni.com
Phone
+86 184 6626 9988
Service Hours
8:00 AM–6:00 PM China Standard Time (UTC+8)