futtni™ · Customer Care
Contact Us
Questions about your creative supplies, an order, or after-purchase support? Our team is here to help.
Last updated: October 15, 2026
Customer Enquiries
1–2 Business DaysOur usual response target.
Return Inspection
Within 5 Business DaysGenerally after receiving an approved return.
Approved Refunds
5–10 Business DaysAfter receipt, inspection, and approval.
Speak with futtni™
Email: service@futtni.com
Phone: +86 184 6626 9988
Service hours: 8:00 AM–6:00 PM China Standard Time (UTC+8).
Help us find your order
Include your order number, checkout email, and a description of your request. Attach relevant photographs when reporting a product issue. Please do not send full payment-card numbers, security codes, or passwords.
Product & Delivery Questions
We can help with planners, decorative supplies, journaling tools, and desk organization. Orders normally require 1–3 business days to process. U.S. standard transit is estimated at 5–12 business days after dispatch. Allow approximately 48 hours for initial tracking activity after label creation.
Returns & Order Changes
Contact us before returning eligible items within 30 calendar days of confirmed delivery. For changes or cancellations, reach out within 12 hours of purchase where possible; fulfillment progress may prevent changes.
Privacy & Correspondence
Send privacy requests to our support email. Verification may be required. The business address below is for company correspondence; obtain approved return instructions before sending merchandise.
Business Information
futtni™ is owned and operated by Dongguan Kerong Network Technology Co., Ltd.
- Brand
- futtni™
- Company
- Dongguan Kerong Network Technology Co., Ltd.
- OWNER
- Cai Zhengqian
- Business Address
- Room 604, No. 87 Chang'an Lianfeng Road, Chang'an Town, Dongguan City, Guangdong Province, China
- Unified Social Credit Code
- 91441900MAKC099A8Q
- Website
- futtni.com
- service@futtni.com
- Phone
- +86 184 6626 9988
- Service Hours
- 8:00 AM–6:00 PM China Standard Time (UTC+8)